Ola Mattisson

Universitetslektor

Introduction

Introduktion

Författare

Ola Mattisson
Irvine Lapsley

Redaktör

Irvine Lapsley
Ola Mattisson

Summary, in English

In this chapter management of public services is introduced as a topic. The tasks and general challenges for management are described. Also, the specific setting for public services is elaborated on and discussed. In this uncertain environment management needs to be flexible and responsive to new ideas and practices to fulfil its purpose. The ability to adapt quickly to unpredictable changes in circumstances is crucial. This is not a simple question of selecting the appropriate means to achieve a given end. We argue that this mission requires steering away from recipe management and instead emphasizing and encouraging reflective managers with a critical mindset. The chapter ends with a plan for the rest of the book.

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