Paul Pierce
Universitetslektor
Stakeholder accountability through the world wide web : Insights from nonprofits
Författare
Summary, in English
Accountability to stakeholders has always been pivotal in supporting nonprofit organizations in legitimizing their existence within local communities and building public trust. The development of Web-based accountability tools has offered growing possibilities to communicate and engage in dialogue with stakeholders. However, nonprofit organizations are not yet fully exploiting the potential of the Web. By focusing on Italian bank foundations, this study explores the use of the Web as a tool for discharging accounts to stakeholders and involving them in dialogue. The data show that most of the foundations do not use websites to communicate interactively with their stakeholders, and communication is limited to one-way disclosure of information. The results suggest more steps can be taken to ensure increased responsiveness to community needs.
Avdelning/ar
- Institutionen för informatik
Publiceringsår
2018
Språk
Engelska
Sidor
85-96
Publikation/Tidskrift/Serie
Lecture Notes in Information Systems and Organisation
Volym
24
Dokumenttyp
Del av eller Kapitel i bok
Förlag
Springer
Ämne
- Information Systems
Nyckelord
- Accountability
- Foundations
- Stakeholder engagement
- Web disclosure
Status
Published